Frequently Asked Questions
☆MOQ
| Do you have a minimum order quantity (MOQ)?
No, we have no minimum order quantity. You can start with just 1 piece. This makes it easy for individuals, small businesses, or first-time buyers to test their design without worrying about bulk commitments.
| Is the price the same for small and large orders?
The unit price will be higher for 1–10 pcs due to mold and setup costs, but the price per piece drops significantly with larger orders.
| Can I order different designs in a small batch?
Yes. Since there is no MOQ, you can order multiple designs, even if each design is just 1 piece. However, each unique design usually requires its own mold fee
| Why do other suppliers have MOQs but you don’t?
Many suppliers set high MOQs to cover production costs. We’ve optimized our process and factory workflow, allowing us to support No Minimum Orders while still maintaining professional quality
| What’s the best order size for first-time buyers?
We recommend starting with 1–5 pcs for samples or personal use. For businesses or events, most customers choose 50–100 pcs for better pricing and value.
| Can I reorder in small quantities?
Absolutely. Once your mold is made, you can reorder any quantity at any time—no restrictions.
☆Design & Proof
| What does “Design & Proof” mean for custom products?
“Design & Proof” refers to the process where our design team creates a visual representation of your idea (Design), and then provides a sample or digital proof (Proof) for your approval before production. This ensures the final product matches your expectations.
| How do I start the design process?
You can start by providing your idea in any form—text description, logo, hand-drawn sketch, or reference image. Please also specify details such as size, material, color, and production technique. Our designers will create an initial draft based on your requirements.
| What file formats are accepted for artwork submission?
We accept a wide range of file formats including:
Vector files: AI, EPS, SVG, PDF (preferred for scalability and clarity)
Raster files: PNG, JPG, PSD (high-resolution, minimum 300 dpi recommended)
Other files: Sketches, hand-drawn images, or even a photo of your drawing
Tip: Vector files ensure clean lines and better color accuracy, especially for intricate designs.
| Are there specific size or resolution requirements for artwork?
Size: Please provide artwork at the final product dimensions or scale proportionally.
Resolution: Minimum 300 dpi for raster files to ensure clarity.
Color Mode: CMYK is preferred for printing; RGB is acceptable for digital proofs.
| Can I request multiple design versions?
Yes, we offer multiple design options for you to choose from. Unlimited revisions are provided until you are 100% satisfied with the design.
| What types of proofs are available?
We provide:
Digital Proofs: 2D or 3D renderings showing the visual appearance, color, and layout.
Physical Samples: Optional real samples to verify material, size, color, and craftsmanship.
| How long does it take to receive a proof?
Digital proofs: Usually ready within 24–48 hours.
Physical samples: Typically 2–10 business days depending on the product and production method.
| Is there a fee for proofs?
Digital proofs are free.
Physical samples may require a small fee, which can be applied to your bulk order.
| When does production start?
Production begins only after you approve the final proof, ensuring the final product meets your expectations
| Can colors in the digital proof differ from the final product?
Yes, slight differences may occur due to screen display. Physical samples provide the most accurate representation of the final product.
| How many revisions are allowed?
Digital proofs: Unlimited revisions until you are satisfied.
Physical samples: Usually limited to 1–2 rounds to control cost and production time.
| Why are physical samples important for special techniques?
For techniques such as UV printing, metal stamping, or inlays, physical samples help verify the final texture, color, and craftsmanship, ensuring your product meets expectations
☆Lead Time & Delivery
| What is the typical lead time for custom products?
Standard Production: 2–10 business days after final proof approval.
Rush Production: 1–6 business days available for certain products or smaller orders.
Lead time may vary depending on product type, quantity, and production technique.
| Do you ship to APO, FPO, or DPO addresses?
Yes, we can ship to APO/FPO/DPO military addresses via USPS. Please note that delivery times may be longer compared to standard domestic shipments.
| When does the lead time start?
The lead time starts after you approve the final proof, not from the date of order submission. This ensures the production only begins once your design is finalized.
| Are there factors that can affect lead time?
Yes, factors include:
Order quantity and complexity of the design.
Special production techniques (e.g., UV printing, metal stamping, inlays).
Custom finishes, multiple color layers, or embossing.
Public holidays or peak season production demand.
| How long does delivery take?
Domestic Shipping (within the US): 7–15 business days for standard shipping; expedited options available. (2–3 business days)
International Shipping: 7–21 business days depending on destination and customs clearance.
Shipping time may vary based on courier service, destination, and local regulations
| Do you provide tracking for shipments?
Yes, all orders come with tracking numbers once shipped. You can monitor the delivery status online until the package reaches you.
| Can I expedite my order?
Yes, we offer rush production and express shipping options. Additional fees may apply depending on product type, quantity, and courier service.
| How is shipping cost calculated?
Shipping cost depends on:
Destination (domestic vs international)
Package weight and dimensions
Selected shipping method (standard, expedited, or express)
Insurance or additional services if requested
| Can you ship to multiple locations?
Yes, we can ship to multiple addresses. Please provide detailed shipping information for each location during checkout or in your order request.
| What if my order is delayed?
If there is a delay due to production, shipping, or customs, our customer service team will notify you promptly and provide updates on the expected delivery date.
| How do I handle customs for international orders?
For most international destinations, customs duties, taxes, or import fees are the responsibility of the recipient.
However, we offer duty-paid shipping (DDP) services for select regions:
European Union (EU) – duties and VAT included
United States (US) – duties and taxes included
Japan (JP) – duties and taxes included
United Kingdom (UK) – duties and VAT included
For all other regions, customs duties and taxes remain the responsibility of the recipient. We provide commercial invoices and all necessary documentation to help ensure smooth customs clearance.
☆After-Sales & Reorder
| What if my order arrives damaged or defective?
If your order arrives damaged or with quality issues, please contact us within 7 days of receiving the package. Provide photos of the product and packaging, and our team will arrange a replacement or refund as quickly as possible
| What if there is a mistake in my order?
If the mistake was on our side (wrong design, size, or quantity), we will remake and reship your order at no additional cost. If the error was due to incorrect information provided by the customer, we will still assist with reorders at a discounted rate
| Do you offer a warranty for your products?
Yes, all of our custom products are covered by a quality guarantee. If you discover any manufacturing defects within 30 days of delivery, we will repair, replace, or refund the item accordingly.
| Can I return custom products?
Since all products are custom-made, returns are generally not accepted unless there is a quality issue or an error in production. We always provide proofs for approval before production to minimize such risks
| How do I place a reorder for the same design?
Reordering is easy! Simply provide your previous order number or design reference, and we can reproduce the same product without needing a new setup. This ensures faster production and consistent quality
| Is there a discount for reorders?
Yes. Reorders usually do not require new mold/setup fees, so you only pay for the product cost. We also provide loyalty discounts for returning customers and bulk reorders.
| Can I make small changes to my previous design when reordering?
Yes, minor edits such as color adjustments, text changes, or size modifications can be made. Please note that significant changes may require a new setup or mold, which could affect cost and lead time.
| How long does a reorder take compared to a new order?
Reorders are typically faster because the design and mold are already on file.
Reorder lead time: 2–7 business days (on average)
New order lead time: 2–10 business days
| Do you keep my design files on record?
Yes, we securely store all approved design files and mold information for at least 3 years. This makes reordering simple and hassle-free.
| What if I want to reorder but lost my previous order details?
No problem! Contact our customer service team with your name, company, or email used for the last purchase, and we can quickly retrieve your order history.
☆Craft & Process
| What production techniques are available?
We offer a wide range of techniques depending on the product type:
Die Struck: Classic stamped metal without color fill.
Soft Enamel: Metal areas with recessed enamel paint, giving a textured feel.
Hard Enamel: Smooth surface with polished enamel, more durable and premium.
UV Printing / Offset Printing: Full-color and gradient printing for detailed designs.
Embroidery & Woven (for patches): Thread-based designs with rich texture.
PVC / Rubber (for patches & keychains): Flexible, waterproof, and highly durable.
| How do you ensure quality during the production process?
We follow a strict multi-step quality control system, including:
Checking artwork and mold accuracy before production.
Inspecting color matching during enamel filling or printing.
Testing durability of attachments (pins, clasps, Velcro, etc.).
Final inspection before packaging and shipping.
| Can I combine different techniques in one product?
Yes, hybrid techniques are available! For example:
Enamel + Glitter / Glow-in-the-dark for special effects.
Embroidery + PVC backing for added durability.
Metal plating + UV printing for fine details and luxury finish.
Our designers will advise the best solution for your project.
| What metal plating options do you provide?
We offer a variety of finishes including:
Gold, Silver, Antique Gold, Antique Silver, Black Nickel, Brass, Copper, Chrome, and Dual-Plating options.
Each finish brings a unique look, from polished and modern to vintage and rustic.
| What attachment options are available?
We provide multiple attachments depending on the product:
Pins & Badges: Butterfly clutch, rubber clutch, magnetic backing, safety pin.
Patches: Iron-on backing, Velcro, adhesive, or plain sew-on.
Keychains & Medals: Split rings, lobster clasps, neck ribbons, custom lanyards.
| How long does the full production process take?
Mold making & setup: 1–2 business days.
Crafting & coloring: 2–6 business days (depending on technique).
Polishing, plating & finishing: 1–2 business days.
Quality check & packaging: 1–2 business days.
The timeline depends on whether a mold is required for your product: Total production time usually 2–10 business days after proof approval.
| Can I see the production stages of my order?
Yes, upon request we can provide in-progress photos or videos of mold engraving, enamel filling, or embroidery stitching. This gives you transparency and confidence in our craftsmanship
| What special effects can be added to my design?
We offer a variety of enhancements:
Glitter, Glow-in-the-dark enamel, or Transparent enamel.
3D Relief or Sandblasted textures.
Cut-outs, edge text, or laser engraving.
Epoxy coating for extra protection and shine.
| Do you reuse molds for reorders?
Yes, we keep molds and setup files for at least 3 years, so reorders are faster and more cost-effective since no new mold fee is required.
| Are eco-friendly materials available?
Yes, we offer eco-friendly options across multiple product categories to support sustainable production:
Custom Coins & Medals:
Made with recycled zinc alloy, brass, or stainless steel.
Optional eco-friendly electroplating with reduced chemical usage.
Packaging in recyclable kraft boxes or biodegradable pouches.
Custom Pins:
Produced with recycled metals (zinc, brass, iron).
Option for lead-free, nickel-free plating to ensure safety and sustainability.
Epoxy-free coatings available for clients seeking plastic-free finishes.
Custom Patches:
Embroidery: Made with recycled polyester threads and organic cotton base fabric.
Woven: Eco-friendly yarns and low-waste weaving techniques.
PVC / Rubber Patches: Available with phthalate-free, non-toxic PVC or recycled TPU.
Backings: Sew-on or Velcro using recycled materials.
Custom Keychains:
Metal Keychains: Made with recycled zinc or stainless steel.
PVC Keychains: Eco-friendly, phthalate-free PVC.
Wood Keychains: FSC-certified wood from sustainable sources.
Packaging (All Products):
Biodegradable polybags, kraft paper wraps, or compostable mailers.
Option to eliminate single-use plastics entirely.
These eco-friendly options help reduce waste and environmental impact, while maintaining the same durability and quality as traditional materials.